Tuesday, October 23, 2012

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pan>)--West Interactive, a leading provider regarding customer contact transformation
answers, today announced that its Carol Voice Platform received a new
Positive rating in Gartners 2012 MarketScope for IVR Systems and
Organization Voice Portals, released August,Ugg Boots USA. 8.
“Were delighted which Gartner has given West Interactive a good
rating in the MarketScope report”
Were delighted that Gartner has given West Active a positive
rating in the MarketScope review, said Skip Hanson, president associated with West
Interactive. We picture this rating to reflect our strong ability to
deliver market-leading products, our positive client feedback, and also our
vision of the future pertaining to IVR and customer contact change.
Our platform and answers are ideal for service providers and midmarket
companies which want to transform and modernize their customer contact
technology and strategies while improving the purchaser experience.
Gartners MarketScope rates vendors along with products and solutions in
emerging as well as mature markets,Ugg Boots Outlet, helping firms recognize a vendors
advantages and differentiators. The MarketScope ratings are Strong
Positive, Positive, Ensuring, Caution and Strong Negative. Gartners
MarketScope workforce of analysts rate each and every vendor against weighted
market-critical conditions.
West Interactive offers the Carol Platform as a premise-based or published
solution, which features carrier-grade reliability, scalability plus
application multi tenancy. The platform includes a comprehensive service
creation setting for developing, deploying and tweaking complex
speech-enabled IVR applications. It is based on a distributed
architecture that can cope with more than 100,000 synchronised calls,
efficiently processing as much as 750 simultaneous calls for a passing fancy midrange
server. In addition, a Holly Voice Platform may be independently
certified compliant with the VoiceXML 2.1, VoiceXML 2.2 and SRGS 1.0
standards, and it includes enhancements to be able to VoiceXML that address the
requires of todays voice applications.
As multichannel customer communication proliferates, IVR is constantly
play an integral role within enterprises customer engagement approaches.
According to the Gartner MarketScope report authors Jay Lassman and Bern
Elliot, Interactive voice result (IVR) and voice portal systems are
valuable technologies with regard to improving the return on contact middle
investments. They provide customer self-service functionality that reduce
the attachment to contact center agents to fix customer service
issues. Leading firms require their customer service experditions to
increase automation and provides greater levels of personalization within
self-service, as well as to continuously evaluate the way to increase
self-service utilization and phone completion rates.
For more information with regards to the Holly Voice Platform and also West
Interactives solutions for shopper contact transformation, visit internet.west.com
and web.westinteractive.com.
About West Online
West Interactive is a world leader
for delivering automated buyer contact solutions. For more than Something like 20
years, West Interactives innovative purchaser engagement and routing
methods have made us the spouse of choice for many of the worlds
most trusted brands. Our unified get hold of technologies power more
special and profitable relationships through enabling our clients to be aware of,
serve and engage their customers.
Gartner MarketScope Please note
Gartner does not endorse any
supplier, product or service depicted in its study publications, and
does not encourage technology users to select just those vendors with the
highest reviews. Gartner research publications consist of a opinions
of Gartners research group and should not be construed since
statements of fact,UGG Bailey Button. Gartner disclaims many warranties, expressed or
suggested, with respect to this research, including every warranties of
merchantability or fitness for a particular purpose. For more
details about Gartners MarketScope for IVR Systems and Venture
Voice Portalsm, visit http://www.gartner.com/technology/research/methodologies/research_market,UGG Classic Short....
Information Origin: Business Wire



September 11th, 2012 @ 04:33pm
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